Call Center Training

Welcome to the Call Center Training Workshop. A well-trained call center is the heart of any operation. Call center employees who know how to handle a great variety of situations with skill and professionalism will be an asset to the organization, and will benefit themselves in terms of salaries and performance bonuses. Call Center Training offers the employee an opportunity to enter their work area with the confidence that they are equipped to answer questions and overcome objections, and ultimately close the deal.

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for this course.

Objectives:
  • Define and understand call center strategies
  • Identify different types of buying motivations
  • Create SMART Goals
  • Become familiar with strategies that sharpen effective communication
  • Use proper phone etiquette
  • Set benchmarks

Current Status

Not Enrolled

Price

Closed

Get Started

This course is currently closed

Course Content

How to Complete this Course
Call Center Training
Post-Course Feedback Questionnaire

Credit Card Payments

All Credit and Debit Card payments are processed through PayU. After submitting the discount code, you will be redirected to the PayU payment gateway, where you will be asked to enter your Nedbank card details in order complete the transaction.

After the payment has been successfully processed, you will be redirected back to the Educate24 site, and will be able to start your course immediately.

How to access your voucher on the Greenbacks app

All Nedbank Greenback members who wish to make use of this discount, please follow the check out process where you will be prompted on how to redeem your discount code

Simply download the Greenbacks app.
Select offers and Opt into the Educate24 deal to get access the voucher code that will entitle you to 25% off.
Once you’ve opted in, go to ‘More’ at the bottom of your screen and select ‘Coupons’.
If your coupon does not appear, please check again in a few minutes.
Visit www.premium.educate24.co.za to purchase your online course.
Present your coupon code at checkout and pay with your Nedbank card.

Any Nedbank queries can be directed to this number: 0860 555 111

Why do you need my card number?
Educate24 will only use your card number to validate that you are a Capitec client.
Is it safe to enter my card number?
Yes it is safe. Educate24 does not store your card number and only use it to validate that you are a Capitec client.
Where can I find my card number?
Your card number is the 16 digit nmber on the front of your Capitec bank card.
All Capitec Card holders who wish to make use of this discount, please follow the check out process where you will be prompted on how to redeem your discount voucher

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Pricing Structure

Platinum Tier

Pricing Structure                                                                                                                    
ScaleUser RangePrice/User/Month (R)
Platinum100,001 - 150,000R 3.00
Platinum150,001 - 200,000R 1.00
Platinum200,001 - 300,000R 0.50

Pricing Structure

gOLD Tier

                                                                                                                   
ScaleUser RangePrice/User/Month (R)
Gold10,001 - 25,000R 7.00
Gold25,001 - 75,000R 5.00
Gold75,001 - 100,000R 4.00

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