Handling a Difficult Customer

At first glance, handling a difficult customer may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges difficult customers pose and extend these skills to handling difficult people and situations throughout your daily life. By improving the focus of your thoughts and feelings, how you manage stress, and how well you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life. Implementing the guidelines in this workshop is the first step in a process towards forever changing how you interact with others.

Objectives:

Cultivate a positive attitude
Manage internal and external stress
Develop abilities to listen actively and empathize
Build rapport with customers in person and over the phone
Understand the diverse challenges posed by customers
Develop strategies to adapt to challenging circumstances

Credit Card Payments

All Credit and Debit Card payments are processed through PayU. After submitting the discount code, you will be redirected to the PayU payment gateway, where you will be asked to enter your Nedbank card details in order complete the transaction.

After the payment has been successfully processed, you will be redirected back to the Educate24 site, and will be able to start your course immediately.

How to access your voucher on the Greenbacks app

All Nedbank Greenback members who wish to make use of this discount, please follow the check out process where you will be prompted on how to redeem your discount code

Simply download the Greenbacks app.
Select offers and Opt into the Educate24 deal to get access the voucher code that will entitle you to 25% off.
Once you’ve opted in, go to ‘More’ at the bottom of your screen and select ‘Coupons’.
If your coupon does not appear, please check again in a few minutes.
Visit www.premium.educate24.co.za to purchase your online course.
Present your coupon code at checkout and pay with your Nedbank card.

Any Nedbank queries can be directed to this number: 0860 555 111

Why do you need my card number?

Educate24 will only use your card number to validate that you are a Capitec client.

Is it safe to enter my card number?

Yes it is safe. Educate24 does not store your card number and only use it to validate that you are a Capitec client.

Where can I find my card number?

Your card number is the 16 digit nmber on the front of your Capitec bank card.

All Capitec Card holders who wish to make use of this discount, please follow the check out process where you will be prompted on how to redeem your discount voucher

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Course Content